Call us: (506) 457-1458
Call us: (506) 457-1458

FAQ

At Cruze, we’re excited to help you explore the beautiful city of Fredericton on our eco-friendly e-scooters! For an optimal riding experience, we recommend staying within the charming downtown area, where you’ll find a variety of attractions, shops, and eateries to enjoy. If you’re tempted to venture uptown, please be aware that you’ll likely need to kick up the hill, which can be quite an effort. Additionally, this uphill journey can significantly impact the battery life of your e-scooter, limiting your overall riding time. So, we encourage you to make the most of your Cruze e-scooter rental by discovering all that downtown Fredericton has to offer!

Have Questions? We've got Answers!

To rent a scooter, you must be at least 16 years old or have parental/guardian consent, sign a liability waiver, and provide a credit card for payment and security purposes.

Bathurst:

Causeway park pier 655 queen street Bathurst hours 9-10 pm (The opening hours may change if the weather is bad)

Fredericton:

Our hours and locations vary by season and location. Please visit our Google My Business or give us a call to find out the hours and locations for your desired rental.

We highly recommend booking ahead of time to ensure availability, especially during peak seasons.

We try to have a range of scooters available for walk-ins, but availability is not guaranteed. We highly recommend booking ahead of time to ensure availability.

Our scooters have a weight limit of 250 pounds, exceeding which may result in faster battery drainage.

Bathurst:
Kayaks -275lbs
Hydrobikes-400lbs
Hydrobike tandem-600lbs

We apologize for any inconvenience. Our phone lines can get busy at times, but we are committed to returning all calls as soon as possible. You can also email us for a faster response.

We have a 24-hour cancellation policy. You may reschedule your rental with no additional fees if you give us at least 24 hours’ notice.

We continue to rent our scooters rain or shine. However, we do offer rain ponchos to keep you dry during your rental. You can also get a code to rebook.

Bathurst:

We are open every day of the week 9am-10pm but may decide to close up shop if the weather gets too bad. If you have already booked and the weather is too bad, you can contact us and we will gladly re-schdule for you. 506-226-1744 or cruzebathurst@gmail.com

Yes, we require a credit card for payment and security purposes.

Yes, we offer group rates for rentals of 10 or more scooters. Please contact us for more information.

We occasionally offer promotions and discounts. Please check our website and social media channels for the latest promotions.

Yes, wearing a helmet is mandatory for all riders.

Yes, wearing a lifejacket is mandatory for all riders.

Yes, we reserve the right to deny rental to anyone who we believe may not be able to operate the scooter safely or may pose a risk to themselves or others.


Is the Hydrobike safe? Will it tip?

Hydrobikes are extremely stable.   They are unsinkable and virtually impossible to tip.  Hydrobikes will float 400 lbs worth of rider and cargo.  250 lb. riders can jump up and down on side decks without tipping.  Hydrobikes can operate safely in 4-5 foot waves.  You can jump off and climb back aboard without tipping.

Are Hydrobikes easy to ride?

Very easy! Everyone from 8 – 80 can enjoy Hydrobikes. This is easier than riding a bicycle.  In fact, those who cannot ride a bicycle can enjoy riding a Hydrobike.

There is no balance, skill, or extra strength required. The spinning propeller underwater offers very little resistance but offers great efficiency. You’ll be amazed how quickly you move away from the dock or shoreline. You pedal forward, and you pedal in reverse to go backwards or assist in stopping. By turning the front rudder in slight movement left or right you will move in those directions.

What are the Hydrobike pontoons made of? Can they sink?

Hydrobike floats are unsinkable! They are virtually indestructible. For this reason our pontoons are used by emergency and rescue forces for lifesaving applications 12 months of the year.

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